Customer Service Representative
CPI Business Solutions CPI Business Solutions Lafayette, IN Lafayette, IN Full-time Full-time $14 - $18 an hour $14 - $18 an hour 7 days ago 7 days ago 7 days ago We are looking for a customer-oriented service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
CPI is committed to taking care of our customers and that effort is shown in our Annual Net Promoter Scores, consistently ranking in the 10% for our Industry in the Country.
That commitment is also ultimately reflected in our ability to retain customers for decades.
Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Work with Field Staff to coordinate service calls from call entry to closure ensuring accurate records throughout Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Strong phone contact handling skills and active listening Organized and strong follow-up skills to ensure customer satisfaction Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or higher Job Type:
Full-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Lafayette, IN 47904:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person Application Deadline:
11/20/2021.
Estimated Salary: $20 to $28 per hour based on qualifications.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
CPI is committed to taking care of our customers and that effort is shown in our Annual Net Promoter Scores, consistently ranking in the 10% for our Industry in the Country.
That commitment is also ultimately reflected in our ability to retain customers for decades.
Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Work with Field Staff to coordinate service calls from call entry to closure ensuring accurate records throughout Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Strong phone contact handling skills and active listening Organized and strong follow-up skills to ensure customer satisfaction Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or higher Job Type:
Full-time Pay:
$14.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Lafayette, IN 47904:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person Application Deadline:
11/20/2021.
Estimated Salary: $20 to $28 per hour based on qualifications.
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