Customer Care Support Specialist/ HR Generalist
Premier Detailing and Wash Premier Detailing and Wash Lafayette, IN Lafayette, IN Full-time Full-time $13 - $16 an hour $13 - $16 an hour 23 hours ago 23 hours ago 23 hours ago Position Summary The Customer Care Support Specialist will provide outstanding service acting as the secondary point of contact for customers regarding services related to the customer.
The Customer Care Support Specialist will provide customers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate, increases overall trust and satisfaction, while assisting the Customer Care Specialist with any duties that need completed.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Treat every customer kindly at all times.
It doesn't matter what they have done.
Our Purpose:
Servanthood! Creating joy and happiness through professional detailing.
Serves as the primary point of contact for all internal and external customer issues.
Will develop and maintain customer relationships Allowed to make judgment calls up to $30, but anything over goes to Donte Wilburn Listen/Assess and fulfill customer needs by educating them on the services available to them and put all notes in database Thoroughly and efficiently gather customer information, entering into the database Possess thorough knowledge of services provided and ability to clearly articulate service offerings in order to cross-sell Assess and fulfill customer needs by educating the customer on the services available to them Continuously evaluate and identify opportunities to drive process improvements that positively impact the client Analyze customer requests, feedback, concerns and/or issues and provide recommended actions to management Handle back office tasks including responding to email inquiries and generating and compiling reports as required Resolve customer issues accurately and efficiently including pricing inquiries and service-related complaints Must coordinate work flow with team members, including but not limited to the Administrative Staff, Auto Detail Technicians, Vehicle Transport Specialists, and General Manager Detail Services Process invoice payments The HR Generalist role will support the VP of Human Resources in payroll processing, coaching and counseling, interviewing, onboarding, and various other Administrative and HR duties.
Job Type:
Full-time Salary:
$11.
00 to $15.
00 /hour Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Human resources:
1 year (Preferred) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Care Support Specialist will provide customers with thorough service that builds relationships, resolves issues, provides them with additional services where appropriate, increases overall trust and satisfaction, while assisting the Customer Care Specialist with any duties that need completed.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Treat every customer kindly at all times.
It doesn't matter what they have done.
Our Purpose:
Servanthood! Creating joy and happiness through professional detailing.
Serves as the primary point of contact for all internal and external customer issues.
Will develop and maintain customer relationships Allowed to make judgment calls up to $30, but anything over goes to Donte Wilburn Listen/Assess and fulfill customer needs by educating them on the services available to them and put all notes in database Thoroughly and efficiently gather customer information, entering into the database Possess thorough knowledge of services provided and ability to clearly articulate service offerings in order to cross-sell Assess and fulfill customer needs by educating the customer on the services available to them Continuously evaluate and identify opportunities to drive process improvements that positively impact the client Analyze customer requests, feedback, concerns and/or issues and provide recommended actions to management Handle back office tasks including responding to email inquiries and generating and compiling reports as required Resolve customer issues accurately and efficiently including pricing inquiries and service-related complaints Must coordinate work flow with team members, including but not limited to the Administrative Staff, Auto Detail Technicians, Vehicle Transport Specialists, and General Manager Detail Services Process invoice payments The HR Generalist role will support the VP of Human Resources in payroll processing, coaching and counseling, interviewing, onboarding, and various other Administrative and HR duties.
Job Type:
Full-time Salary:
$11.
00 to $15.
00 /hour Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Human resources:
1 year (Preferred) Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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